Delivery Information

SHIPPING RATES AND COURIER SERVICE

  • We offer free shipping within Peninsular Malaysia for purchases above RM100.
  • Shipping to East Malaysia (Sabah and Sarawak) is charges flat rate at RM20.
  • We use POSLAJU for delivery within Malaysia.
  • We use FedEx or DHL for international delivery. 
  • Customers will be notified with the tracking number to the registered email once the parcel has been shipped.        


DOMESTIC SHIPPING (WITHIN MALAYSIA)

  • Estimated delivery time to Peninsular Malaysia via POSLAJU is 2-3 working days.
  • Estimated delivery time to East Malaysia via POSLAJU is 3-5 working days.
  • Please expect some delays during festive seasons and sales period.
  • Your order cannot be canceled once the parcel has been shipped.


INTERNATIONAL SHIPPING

  • You may track your FedEx parcel HERE and Poslaju EMS HERE.
  • Estimated delivery frame for International shipping is between 3-5 working days for FedEx and DHL and Poslaju EMS is approximately 7 working days.
  • Shipping fees will be calculated upon your checkout.
  • We ship to all countries except Israel and Nigeria.
  • Your order cannot be canceled once the parcel has been shipped.


BESPOKE ORDER FULFILLMENT

  • All bespoke orders will be delivered within 6-8 weeks upon order received. 
  • You may choose for the shoes to be delivered to you or self pickup at our store.


CUSTOMS AND IMPORT DUTIES

  • Any customs or import duties will be charged once the parcel reaches its destination country. These charges are to be borne by the recipient of the parcel.
  • We do not hold any control over these charges and cannot estimate how much the cost would be as custom policies and import duties vary depending on the countries.